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View Full Version : Death, taxes, and bill collectors



wolfdancer
07-01-2004, 01:56 PM
Real life....
This was in my email...
------------------------------------
Just in case you thought the world was full of
intelligent people. This
proves otherwise.

This is why it is important to use common sense!
Customer service!!!

Motto: Be sure and cancel your credit cards before you
die......... This

is just so priceless....and so easy to see happening,
customer service
being what it is....

My Aunt died this past January. Citi Bank billed her
for February and
March for their monthly service charge on her credit
card, and then
added late fees and interest on the monthly
charge...the balance had
been $0.00... now was somewhere around $60.00

I placed the following phone call to CitiBank:

Me: "I am calling to tell you that she died in
January."

Citibank: "The account was never closed and the late
fees and charges
still apply."

Me: "Maybe, you should turn it over to collections..."

Citibank: "Since it is 2 months past due, it already
has been."

Me: "So, what will they do when they find out she is
dead?"

Citibank: "Either report her account to the frauds
division, or report
her to the credit bureau... maybe both!"

Me: "Do you think God will be mad at her?"

Citibank: "excuse me?"

Me: "Did you just get what I was telling you.... the
part about her
being dead?"

Citibank: "Sir, you'll have to speak to my
supervisor!" (Supervisor gets

on the phone)

Me: ''I'm calling to tell you, she died in January."

Citibank: "The account was never closed and the late
fees and charges
still apply."

Me: "You mean you want to collect from her estate?"

Citibank: "... (stammer)" .... "Are you her lawyer?"

Me: "No, I'm her great nephew." (Lawyer info given...
)

Citibank: "Could you fax us a certificate of death?"

Me: "Sure." ( Fax number is given )
(After they get the fax)

Citibank: "Our system just isn't setup for death..."

Me: "Oh..."

Citibank: "I don't know what more I can do to help..."

Me: "Well... if you figure it out, great! If not, you
could just keep
billing her... I suppose ...don't really think she
will care.... "

Citibank: "Well...the late fees and charges do still
apply. "

Me: "'Would you like her new billing address? "

Citibank: "That might help. "

Me: "Odessa Memorial Cemetery (address and plot number
given. )

Citibank: "Sir, that's a cemetery! "

Me: "What do you do with dead people on your planet?