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Karatemom
07-28-2004, 08:17 PM
Ok, we've had an error pop up that has something to do with the graphics device driver. Also, the computer will reboot at any given moment, even during rebooting. I've tried uninstalling the video adapter and reinstalling, I've contacted HP with no avail so far, I've even talked to the IT specialist at work, and now I've done a system recovery. Things seem a little better, but I'm not home to really know how well they are. I do know though that I can no longer download my NAV/NIS. It tells me that installation encountered an error and was unable to complete installation. I don't like being without some kind of protection here. Can anyone help? If worse comes to worse, I will be trading this piece of crap in for another tower - AGAIN!!!

Frazzled, aggravated, and tired

Heide

Rod
07-28-2004, 08:54 PM
Heide,

Here's what I would do. First of all see if there is a newer driver available for your card. If so good. Shut off the computer, reseat the card. Start back up and go into safe mode, F8, ctrl or whatever your key is. Go to System Properties> Device Manager, highlight your adapter and click remove. Restart computer and let windows find the driver. See if that is a cure.

If not you really need to know the error message, maybe you could find an answer on Google. There is also a setting for graphic acceleration but at the moment I forget where it's at. I've had to back it off until I found a cure. Usually the driver.

If it doesn't work, shoot it. LOL Sorry I know your not a happy camper. I just had to reformat my whole system. bummer

Rod

crawdaddio
07-28-2004, 09:35 PM
Reformatting is fun. /ccboard/images/graemlins/frown.gif

highsea
07-29-2004, 04:07 AM
Hi Heide,
Start with a remove and reinstall of NAV/NIS. Then do the live update. If this fails, there is probably a more fundamental problem with the video adapter/driver.

BTW, is this a HP Pavillion machine with a (home user) OS (98->XP) upgrade?

-CM~~~So, Chris wasn't so crazy after all?? j/k hahahaha

Karatemom
07-29-2004, 06:00 AM
I've have tried uninstalling and reinstalling NAV/NIS, but still won't work. So what do I do with this video adapter/driver? Does it have a physical location, is it in the monitor or tower? Can it be replaced? Would a new monitor fix the problem? (Can you tell I know a little about computers, but drivers confuse the hell out of me, LOL) The tower is only a year old, the monitor, however, is at least 6 years old. The old tower had Win98 installed and just kept everything except the tower when it crashed the last time.

No, not a Pavillion, a Presario, and not an upgrade, just XP. I did download the windows updates though.

Heide ~ appreciates everyone's help very much!!!

Karatemom
07-29-2004, 06:02 AM
Did that too. No new drivers, mine is the updated one. I have tried rolling back to a previous driver, too, and that won't work either. I also fiddled with the graphic acceleration and that didn't make a difference either.

Heide ~ at my wit's end

Voodoo Daddy
07-29-2004, 06:27 AM
Tell CC to quit watchin' porn during the day...your puter will go back to normal!!! HAHAHAHAHA, J/K. We have been having tons of troubles here too...bought 2004 Norton Anti-Virus and it seemed to help a great deal. Reconfiguring did some help too...good luck lady.

Voodoo~~~knows how to turn it on...and not d/l ANYTHING, EVER!! /ccboard/images/graemlins/grin.gif

highsea
07-29-2004, 11:27 AM
<blockquote><font class="small">Quote Karatemom:</font><hr> No, not a Pavillion, a Presario, and not an upgrade, just XP. I did download the windows updates though.

Heide ~ appreciates everyone's help very much!!! <hr /></blockquote>Ok, Heide. Most likely the video adapter is integrated into the mainboard. Since this machine was bundled originally with XP, you shouldn't really be having this problem! /ccboard/images/graemlins/tongue.gif

Do you have the original CD's that came with the computer when you bought it? Also, can you PM me with the numbers on the ID tag on the back? With that I can look for updated drivers for you and get the list of components inside.

-CM

Chris Cass
07-29-2004, 01:03 PM
Man your alright Highseas. Thanks, she's so frazzled about this thing already. Spent countless hrs the other night and went to work on 4 hrs sleep.

Thanks,

C.C.

highsea
07-29-2004, 01:12 PM
No sweat Chris. One thing that bothers me is the reboot-while-rebooting thing. This is not too good. The video driver does not load until Windows is starting up. If the machine is rebooting before it gets to this point in the startup process, you may have a hardware problem, MB, Power Supply, moon switch, etc.

Also, the exact wording of the error message would help.

-CM

Karatemom
07-29-2004, 04:08 PM
The tower did not come with any cd's. XP was already installed. No help there.

When I say rebooting while rebooting, I mean that once the COMPAQ logo is gone and the desktop pops up, it will reboot again immediately, but only sometimes. Since I have recovered, I haven't noticed any rebooting, but Chris says he has.

As for exact wording of error messages, I can't tell you the error message about the graphics device driver because I haven't had an error since recovery, but when trying to install NAV/NIS, it says "Installation encountered an error and was unable to complete installation".

I appreciate your help highsea and will PM you those numbers asap.

Heide

Karatemom
07-29-2004, 04:09 PM
Well you are no help at all, LOL. Our NAV worked great until this "whatever" happened. Now I can't even get it installed again.

Heide ~ great to hear from you

Rod
07-29-2004, 04:53 PM
I am a firm believer in not believing in Norton. 2004 come on my computer and I deleted it, the scraps went to the recycle bin.

Rod