TalismanTony
07-07-2002, 08:59 PM
Redwinebluebird
I cannot understand why you would get so angry in public about a certain product before you even bothered to A) Report the problem to the manufacturer and/or B) ask for your money back!
I am about the easiest tip manufacturer to contact on the planet. I spend hours every single day answering emails and the first I heard of your problems was this Monday morning when I went came to check the board out here (usually a pleasant experience).
As pointed out, I have a very generous "Better than money back guarantee". You can either get a full refund + $ 10 cash OR I will give three replacement tips for each problem tip you find. I work as hard as I can to make quality products and give the very best level of service to my customers and this is how I stand behind my products.
We have had many reported problems over the three years we have been making Talisman brand tips and each and every reported problem I get goes into a detailed database, that enables me to cross reference problems with batch numbers. From the data in the database I prepared the cue care FAQ which can be found on my web site at:
http://www.talismanbilliards.com/FAQ.asp
Just having this on my web site has reduced the number of reported problems to just about zero.
I would be very interested to hear where you bought the tips you had problems with. The mention of "flaky" gold lettering does not sound like my tips. Although perhaps they were bought a long time ago and stored in a bad place. Please let me know.
AE Cues, Coker Cues, Dan Trogden, Dayton Custom Cues, Josey Custom Cues, Judds Custom Cues, Nova Custom Cues, RHN Cues, Sheldon Lebow Cues, Sherm Adamson Cues and others are now using Talisman cue tips on their custom cues as well as being stocked by a growing number of repair guys. You can read testimonials from other satisfied customers on my web site.
I would really have appreciated the opportunity to work through your problems (if the tips you talk about are actually Talisman) before reading the emotional public condemnation of my products and my work.
Tony - Off to play with my baby and to try to shake off the black cloud above my head.
I cannot understand why you would get so angry in public about a certain product before you even bothered to A) Report the problem to the manufacturer and/or B) ask for your money back!
I am about the easiest tip manufacturer to contact on the planet. I spend hours every single day answering emails and the first I heard of your problems was this Monday morning when I went came to check the board out here (usually a pleasant experience).
As pointed out, I have a very generous "Better than money back guarantee". You can either get a full refund + $ 10 cash OR I will give three replacement tips for each problem tip you find. I work as hard as I can to make quality products and give the very best level of service to my customers and this is how I stand behind my products.
We have had many reported problems over the three years we have been making Talisman brand tips and each and every reported problem I get goes into a detailed database, that enables me to cross reference problems with batch numbers. From the data in the database I prepared the cue care FAQ which can be found on my web site at:
http://www.talismanbilliards.com/FAQ.asp
Just having this on my web site has reduced the number of reported problems to just about zero.
I would be very interested to hear where you bought the tips you had problems with. The mention of "flaky" gold lettering does not sound like my tips. Although perhaps they were bought a long time ago and stored in a bad place. Please let me know.
AE Cues, Coker Cues, Dan Trogden, Dayton Custom Cues, Josey Custom Cues, Judds Custom Cues, Nova Custom Cues, RHN Cues, Sheldon Lebow Cues, Sherm Adamson Cues and others are now using Talisman cue tips on their custom cues as well as being stocked by a growing number of repair guys. You can read testimonials from other satisfied customers on my web site.
I would really have appreciated the opportunity to work through your problems (if the tips you talk about are actually Talisman) before reading the emotional public condemnation of my products and my work.
Tony - Off to play with my baby and to try to shake off the black cloud above my head.