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TalismanTony
07-07-2002, 08:59 PM
Redwinebluebird

I cannot understand why you would get so angry in public about a certain product before you even bothered to A) Report the problem to the manufacturer and/or B) ask for your money back!

I am about the easiest tip manufacturer to contact on the planet. I spend hours every single day answering emails and the first I heard of your problems was this Monday morning when I went came to check the board out here (usually a pleasant experience).

As pointed out, I have a very generous "Better than money back guarantee". You can either get a full refund + $ 10 cash OR I will give three replacement tips for each problem tip you find. I work as hard as I can to make quality products and give the very best level of service to my customers and this is how I stand behind my products.

We have had many reported problems over the three years we have been making Talisman brand tips and each and every reported problem I get goes into a detailed database, that enables me to cross reference problems with batch numbers. From the data in the database I prepared the cue care FAQ which can be found on my web site at:

http://www.talismanbilliards.com/FAQ.asp

Just having this on my web site has reduced the number of reported problems to just about zero.

I would be very interested to hear where you bought the tips you had problems with. The mention of "flaky" gold lettering does not sound like my tips. Although perhaps they were bought a long time ago and stored in a bad place. Please let me know.

AE Cues, Coker Cues, Dan Trogden, Dayton Custom Cues, Josey Custom Cues, Judds Custom Cues, Nova Custom Cues, RHN Cues, Sheldon Lebow Cues, Sherm Adamson Cues and others are now using Talisman cue tips on their custom cues as well as being stocked by a growing number of repair guys. You can read testimonials from other satisfied customers on my web site.

I would really have appreciated the opportunity to work through your problems (if the tips you talk about are actually Talisman) before reading the emotional public condemnation of my products and my work.

Tony - Off to play with my baby and to try to shake off the black cloud above my head.

Cueless Joey
07-07-2002, 09:11 PM
Tony, maybe, just maybe some of your dealers are not storing them right. I recieved mine from Barringer and it delaminated while my local cuemaker put it on. He took it off and installed another brand and he had not problems at all. Maybe, some dealers store them in a very humid area.

JimS
07-07-2002, 09:12 PM
This post needs to be at the top for a while. It's only right.

Troy
07-07-2002, 09:28 PM
Hi Tony... I'm not sure if you read all responses to the thread started by Redwinebluebird on this subject, but from what I can tell, either ---

A. The tips were NOT Talisman.

B. They were installed incorrectly.

He was asked if he purchased the tips directly from you. The answer was "NO".

He was informed of you very generous warantee. No response.

Sorry your Monday started with this unfortunate situation.

Troy...~~~ Still a Talisman Pro supporter and happy to say so..... /ccboard/images/icons/smile.gif /ccboard/images/icons/smile.gif
<blockquote><font class="small">Quote: TalismanTony:</font><hr> Redwinebluebird

I cannot understand why you would get so angry in public about a certain product before you even bothered to A) Report the problem to the manufacturer and/or B) ask for your money back!

I am about the easiest tip manufacturer to contact on the planet. I spend hours every single day answering emails and the first I heard of your problems was this Monday morning when I went came to check the board out here (usually a pleasant experience).

As pointed out, I have a very generous "Better than money back guarantee". You can either get a full refund + $ 10 cash OR I will give three replacement tips for each problem tip you find. I work as hard as I can to make quality products and give the very best level of service to my customers and this is how I stand behind my products.

We have had many reported problems over the three years we have been making Talisman brand tips and each and every reported problem I get goes into a detailed database, that enables me to cross reference problems with batch numbers. From the data in the database I prepared the cue care FAQ which can be found on my web site at:

<a target="_blank" href=http://www.talismanbilliards.com/FAQ.asp>http://www.talismanbilliards.com/FAQ.asp</a>

Just having this on my web site has reduced the number of reported problems to just about zero.

I would be very interested to hear where you bought the tips you had problems with. The mention of "flaky" gold lettering does not sound like my tips. Although perhaps they were bought a long time ago and stored in a bad place. Please let me know.

AE Cues, Coker Cues, Dan Trogden, Dayton Custom Cues, Josey Custom Cues, Judds Custom Cues, Nova Custom Cues, RHN Cues, Sheldon Lebow Cues, Sherm Adamson Cues and others are now using Talisman cue tips on their custom cues as well as being stocked by a growing number of repair guys. You can read testimonials from other satisfied customers on my web site.

I would really have appreciated the opportunity to work through your problems (if the tips you talk about are actually Talisman) before reading the emotional public condemnation of my products and my work.

Tony - Off to play with my baby and to try to shake off the black cloud above my head. <hr></blockquote>

TalismanTony
07-07-2002, 09:30 PM
Storing could be an issue. Usually though most problems are related to one of three things; installation technique, use of certain tools for maintenance (burnishing prongs and tip tappers etc) or leaving the tip too tall.

The FAQ covers all the potential problems I know about and asking all customers to read this has just about stopped reported problems.

I encourage my customers to give me feedback and take negative criticism better than most I know. I do though just ask for the opportunity to find out the cause of a problem if one occurs. I am currently waiting for the results of tests with JER to find out what was causing problems he had earlier - I want that kind of chance.

This helps me make a better product and build a better business.

Kind regards,

Cueless Joey
07-07-2002, 09:37 PM
Tony,
I just read that. My cuemaker shaped the tip with his tool which has an arc inside to cut thru the tip to "dome" it.
I guess that was the culprit. I'll convey this to him.

TalismanTony
07-07-2002, 09:42 PM
Hi Joey,

There are a number of tools that were designed for use with single layer tips and they can cause problems with Talisman layered tips and those of other brands. Unfortunately I do not know of all of these tools and I just find out about them when I get some negative feedback. JER also mentioned using a tool that comes with his lathe and I am waiting to hear more back from him to see if this is at the root of his problems.

Kind regards,

Troy
07-07-2002, 09:49 PM
I have a lathe atachment with a (non-carbide) cutter that I can adjust for radius. I only use this only for getting the "rough" shape. Final shaping is done with a file followed by 60 grit then 150 grit sandpaper.

Also, after trimming and burnishing (carefully), I let the tip "rest" for a minimum of 30-45 minutes to allow any heat to dissipate.

Troy

<blockquote><font class="small">Quote: Cueless Joey:</font><hr> Tony,
I just read that. My cuemaker shaped the tip with his tool which has an arc inside to cut thru the tip to "dome" it.
I guess that was the culprit. I'll convey this to him. <hr></blockquote>

07-07-2002, 09:51 PM
I have been using Talisman for a couple yrs (same tip). I distributed over a 100 to cue makers, cue repair specialists and users and never heard a bad word. In my dealings with Tony he has always been true to his word. This subject needed to be dealt with in private between you and Tony before lambasting his product. IMO.

BLACKHEART
07-08-2002, 07:46 AM
HI TONY; I do appreciate you replacing the tips that I had a problem with. The tips I had were not domed, when I got them &amp; the replacements are. So far I have glued up 4 of the tips you sent me,one on my own Q. Of the 4 none fell apart like the problem tips did. I was very careful when shapeing &amp; burnishing the edges. Time will tell as to the durability. When I get more of them installed &amp; some feedback I'll be sure to post it.THANKS AGAIN...JER