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MrsPoolPocket
10-06-2007, 11:05 PM
I don't know if this is the right place to post this but I was told to post it here. What a horrible day we had today at Hammer Heads Billiard Lounge in Holiday FL. We drove there (200 miles round trip) to watch the Florida Pro Tour (guys) play. We were treated so bad by the ladies "in charge". "WE" were four ladies (one 58, two in their 70's and one who is 81), just to let you know we are NOT troublemakers - we just like to play pool and travel to watch tournaments. Everywhere we sat, we were told we couldn't sit there but with no explanations and we received so many conflicting answers to our questions as to what was going on. Finally one person said we could rent a table and keep our stool there so went and rented a table. I played one game and was sitting on the stool drinking my drink for about 3 minutes when the "rental guy" came over and told me I wasn't playing. I said I was taking a break. He said he would take my table away if I wasn't playing and I couldn't sit there to watch the tournament. Now mind you I had this table rented until 7:00 p.m. and it was about 3:30 then and I was told that I could sit there if I rented the table. There were other tables empty so I wasn't keeping someone else from playing and besides, if I had it rented, what difference did it make if I wasn't playing all the time? I went back to playing a few games and all of us, including me, continued to be harrassed by the women. We finally said the heck with it, turned in the balls and paid our bill and moved over to the other rail where we knew one of the guys playing and watched his match with no problems. No one said anything. Once that match was over, there was no one playing on the table so we moved again. Once again the hassling started and they even took our stools away and then some lady came over and asked us to leave. We thought she was joking and pretty soon the "security guy" came over and told us we had to leave. Needless to say we were shocked. He was nice and said we had 3 options. We could buy a chair in the "pay" section where you could really only see 2 out of the 12 tournament tables, or we could rent a table or we could leave. When I told him I DID rent a table and was still harrassed, he went to find out about that and came back and told us I had turned in the balls and those were our only options and these instructions were per the manager. WOW, we couldn't believe it. Now mind you, we all ate meals there and we were all drinking plus the table rental, so we weren't "freeloading". One guy who was sitting next to me told us he NEVER got hassled once, and all he had spent the entire day was $5.00 and $2.00 of that was for a tip. I had just raved about this place when it first opened up, and have no idea why we were treated so shabbily, but we will never return there. There are WAY TOO MANY billiard rooms in Florida to watch tournaments who welcome your business. /ccboard/images/graemlins/confused.gif

wolfdancer
10-07-2007, 12:26 AM
Sounds to me like you were being discriminated against...ageist? sexist?.....
You didn't have a "Vote for Hillary" button on did you?....that area is a right wing stronghold....
In the pool rooms that I have worked in....you would have been made to feel welcome, and considering the eldest lady's age....you'd have even gotten the VIP treatment....
Too bad you didn't let them "escort" you out of the place...that would have made a great newspaper story...
I'd take them to small claims court though...since they cheated you on the table time....it would be worth the filing fee just to prevent this kind of occurrence form being repeated there....
You might even want to call an Attorney, if you feel you were wronged...

Fran Crimi
10-07-2007, 06:18 AM
[ QUOTE ]
I don't know if this is the right place to post this but I was told to post it here. What a horrible day we had today at Hammer Heads Billiard Lounge in Holiday FL. We drove there (200 miles round trip) to watch the Florida Pro Tour (guys) play. We were treated so bad by the ladies "in charge". "WE" were four ladies (one 58, two in their 70's and one who is 81), just to let you know we are NOT troublemakers - we just like to play pool and travel to watch tournaments. Everywhere we sat, we were told we couldn't sit there but with no explanations and we received so many conflicting answers to our questions as to what was going on. Finally one person said we could rent a table and keep our stool there so went and rented a table. I played one game and was sitting on the stool drinking my drink for about 3 minutes when the "rental guy" came over and told me I wasn't playing. I said I was taking a break. He said he would take my table away if I wasn't playing and I couldn't sit there to watch the tournament. Now mind you I had this table rented until 7:00 p.m. and it was about 3:30 then and I was told that I could sit there if I rented the table. There were other tables empty so I wasn't keeping someone else from playing and besides, if I had it rented, what difference did it make if I wasn't playing all the time? I went back to playing a few games and all of us, including me, continued to be harrassed by the women. We finally said the heck with it, turned in the balls and paid our bill and moved over to the other rail where we knew one of the guys playing and watched his match with no problems. No one said anything. Once that match was over, there was no one playing on the table so we moved again. Once again the hassling started and they even took our stools away and then some lady came over and asked us to leave. We thought she was joking and pretty soon the "security guy" came over and told us we had to leave. Needless to say we were shocked. He was nice and said we had 3 options. We could buy a chair in the "pay" section where you could really only see 2 out of the 12 tournament tables, or we could rent a table or we could leave. When I told him I DID rent a table and was still harrassed, he went to find out about that and came back and told us I had turned in the balls and those were our only options and these instructions were per the manager. WOW, we couldn't believe it. Now mind you, we all ate meals there and we were all drinking plus the table rental, so we weren't "freeloading". One guy who was sitting next to me told us he NEVER got hassled once, and all he had spent the entire day was $5.00 and $2.00 of that was for a tip. I had just raved about this place when it first opened up, and have no idea why we were treated so shabbily, but we will never return there. There are WAY TOO MANY billiard rooms in Florida to watch tournaments who welcome your business.
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I may be misunderstanding what you wrote but it sounds like the problem stems from the four of you (or at least, yourself) wanting to watch the tournament without paying admission fees. It also sounds like you rented the table not to play, but to use it as a vantange point to watch, which is probably why they came over to you to say that you weren't playing, but rather, watching.

As for the person who claimed he only spent $7.00---Just because he got away with something, doesn't make it right.

Had you just paid the requested admission fees and taken a seat rather than try to beat the system, I'd venture to guess that no one would have been hasseling you.

In defense of your party, I do want to say that I think any pool room that doesn't offer senior discounts is making a huge mistake and should seriously reconsider.


Fran

DSAPOLIS
10-07-2007, 09:00 AM
Ms Poolpocket

I was the guy in the green shirt and the glasses that was standing next to where you were sitting when all of this happened. I agree that the situation was not handled properly. All of you were there and just sitting on the stools that were near that last table, which you had gone over and rented. You had all purchased drinks, and were just sitting there watching the matches. I didn't understand it at all, I thought that they were only selling the seats on the other side of the room near the bar. I was puzzled when the young lady asked you to leave the area and todl you that you weren't allowed to sit in the stools. ???

FWIW, I will be doing a fundraiser November 3-4 at Capone's in Spring Hill in conjunction with the Ladies Spirit Tour event that will be held the same weekend. I would like to personally invite you to attend this event, and I will personally make sure that you are treated with the respect that you deserve - and I will buy your seats if they are charging a fee.

jjinfla
10-07-2007, 05:22 PM
Are you from the Villages?

I stopped in to Hammerheads just before they opened and the owner, Dan Lavoie, gave us a tour. Seems like a nice place. And Dan is nice and friendly too. He used to own Fat Cats in Mt. Dora. I haven't had the time to go back to Hammerheads since it opened. Just too far to drive. But it doesn't seem like something that Dan would do.

I don't know what happened but maybe there was a cover charge for anyone watching the matches. It used to be free to watch them play at all the pool halls but times are a changing.

Rocky, at Capones, charges $15 or $20 for the chairs overlooking the tables and one time I was there he charged $10 admission if you were just standing and watching. The next time he dropped that. I prefer to move around and watch different tables and really don't mind if they charge.

I don't mind paying that for the men to play but I sure would not pay that to watch the women in the Spiritour.

I guess I was lucky to get to watch all the best play for free before I got burned out on this game.

Yep, there is life after pool.

Jake

SC G&amp;CC

jjinfla
10-07-2007, 06:02 PM
I just talked with a guy who was at Hammerheads Saturday and Sunday. He left when they were down to the last three. Corey was to play Moore.

Anyway he told me that Saturday there was no problem and that he could move around and watch from any place or pay $10 for a seat, but on Sunday they did not want people standing near the 7 foot tables and if you wanted to watch the players on Sunday you would have to buy a $10 seat.

Seems reasonable to me but it sounds that they did not explain it properly.

On Sunday you have the final 18 playing which is usually the cream of the crop and there are a lot of good matches and they are all played on 6 or 7 tables in front of the paying customers.

Jake

MrsPoolPocket
10-07-2007, 10:41 PM
Hey, good to hear from you!! We enjoyed talking to you and like you said, we didn't understand what their problem was either because they didn't hassle anyone else but us. As "Jake" posted, we WERE there on Saturday and they only had the seats up in the corner that they were charging for, not the rest where we were at. I can understand charging on Sunday when all the top players are left.
Thank you so much for the offer at Capone's. I don't mind buying a chair there as all the chairs are excellent viewing seats and have done it many times. I always go to the Spirit Tour yearly finale, but for some reason this year it's in November instead of December and I'll be out of the country on Nov. 3 and 4. I appreciate your goodwill gesture very much and hope you have a good fundraiser. Is this for the little boy with leukemia? I brought a carload there at the last Spirit Tour event and we all bought chairs and t-shirts with Monica Webb's and Helena Thornfeldt's pictures on them. Thanks for your support. You were there at Hammer Heads and experiences firsthand what we went through.

MrsPoolPocket
10-07-2007, 10:46 PM
Fran, you do have it wrong. There was no admission fee and if you wanted to go up into the VIP seating, there was a fee for that of $10, $20 or $30. As for renting the pool table for a somewhat better view, yes that was exactly the reason for it yet the couple at the table next to me did the same thing. He was sitting watching the tournament and his friend was playing pool. No one said anything to him. What is the difference? In fact, when I brought that up to the "Gestapo" ladies, they couldn't come up with a response. That's why it doesn't make any sense.

Rich R.
10-08-2007, 06:20 AM
<blockquote><font class="small">Quote MrsPoolPocket:</font><hr> Fran, you do have it wrong. There was no admission fee and if you wanted to go up into the VIP seating, there was a fee for that of $10, $20 or $30. As for renting the pool table for a somewhat better view, yes that was exactly the reason for it yet the couple at the table next to me did the same thing. He was sitting watching the tournament and his friend was playing pool. No one said anything to him. What is the difference? In fact, when I brought that up to the "Gestapo" ladies, they couldn't come up with a response. That's why it doesn't make any sense. <hr /></blockquote>
If I am understanding this correctly, you would have been paying a lot more in table time, than the $10 they were charging for a stool. I can't imagine why they would bother you for renting a table. /ccboard/images/graemlins/confused.gif

Fran Crimi
10-08-2007, 09:25 AM
<blockquote><font class="small">Quote MrsPoolPocket:</font><hr> Fran, you do have it wrong. There was no admission fee and if you wanted to go up into the VIP seating, there was a fee for that of $10, $20 or $30. As for renting the pool table for a somewhat better view, yes that was exactly the reason for it yet the couple at the table next to me did the same thing. He was sitting watching the tournament and his friend was playing pool. No one said anything to him. What is the difference? In fact, when I brought that up to the "Gestapo" ladies, they couldn't come up with a response. That's why it doesn't make any sense. <hr /></blockquote>

I understand your frustration. I've been on both ends of this before. I've been to many of those pool room tournaments and I've ran several, myself. I understand the stress that goes along with organizing one of these things, particularly on the staff. I also understand that there are lots of people who try to get away with stuff all day long. The staff knows this because they're exposed to it constantly.

You are automatically suspicious to the staff if you aren't a regular and you have a friend in the tournament. That makes you and your group someone to keep an eye on. That's just the way it works and if you were singled out, it's probably because of that.

They may even let their regular customers get away with more than strangers, out of loyalty to their regulars.

Fran

MrsPoolPocket
10-09-2007, 10:08 PM
Fran, we did NOT have a friend in the tournament. We have gone to several tournaments also and we know several players from watching them, but NOT because they are friends. We were not trying to get away with anything either. We were the ONLY ones being hassled by them. There were many other people sitting in the same places we were all day long and they never got hassled. PERIOD. Had they told us what the heck was going on, maybe it would have made sense, but they just kept saying we had to move, no matter where we went and not bothering anyone else. Even the security guy didn't understand why they kept bothering us when I rented the table because that's what they had requested. I have been there several times before also, so I wasn't new to this place. In fact, as I said in my original post, I had raved about this place when it first opened up. BUT NOT ANYMORE. I will give them the worst publicity possible. I would absolutely hate for someone else to experience the horrendous treatment we received.

DSAPOLIS
10-10-2007, 07:02 AM
I can vouch for everything that she is saying, Fran. I was standing right next to her the entire time. FWIW, I was unable to make it up there on Friday when the event started so I was not playing in the event. I arrived there on Saturday about the same time that MrsPoolpocket and her group arrived. I knew that they were charging for seats in one area - but they were not charging for seats in the other area. I was able to walk as I pleased anywhere I wanted to. Granted, I never sat down in a chair, but I wasn't hassled either, neither was my girlfriend. I was even allowed to walk through the pay-to-sit-down area two or three times without anybody asking me anything. The staff assumed that because I knew everybody there, and because I was sitting and talking with many of the players, that I must be playing in the tournament. I wasn't. I did purchase food, drinks, had some cue work done for me by Ted Harris, so I wasn't loitering either.

Now, why must we harass a group of people age 55 and older that are buying food, drinks, table time, being cordial and polite to everybody - including the staff - even when they are being hassled... why? I don't get it. I was standing right there. The stools that they were sitting in were right next to the table that they were playing on. Were they supposed to pay for table time, plus pay $10 to sit down on a bar stool in between shots? Come on...

As a former room owner, this makes no sense to me. Mrspoolpocket, I think that you should personally contact Dan and talk to him about this incident. I am sure he will do everything in his power to correct the situation, and I know he will give you his personal apology. I hope to see you again at some of the future events.

cjt08046
10-10-2007, 10:21 AM
After reading about your experience, I'd say Hammer Heads named their pool hall perfectly.

jjinfla
10-12-2007, 02:24 PM
Stevie Moore was the winner at Hammerheads beating Brian Brekke 9-8.

Can you believe that at one time in his life Stevie Moore was getting the 5 out from Earl Strickland in sets to 9? And did not win any sets.

Jake

wolfdancer
10-12-2007, 02:52 PM
It sounds like they did several things wrong in handling this situation, and they are fortunate they aren't being sued. Some years back, a bus driver friend, made two woman passengers get off the bus, and rightfully so. While he was inside the terminal to pick up the first four passengers in line, for the only open seats...they boarded the bus.
The end result...the first thing the ladies did when they got home was to call their Doctor, and then their Lawyer, and sued for stress related whatever...brought on by the incident.
Trailways settled out of court for $10k as I remember.
It read to me like they not only cheated them on the table rental, harassed them by removing the stools, then "humiliated" them by singling them out in front of everybody, and forcing them to leave under threat of being forcibly removed. Too bad the 81 yr old didn't know how to do a prat fall, without getting really hurt...She might have been the new room owner after the suit was settled....