View Full Version : Kudos Southwest and one incredibly nice pilot
01-17-2011, 11:08 PM
Hero Pilot Pulls Out the Stops to Help Grandpa Reach Funeral: 2011's Most Heartwarming Travel Story?
http://news.yahoo.com/s/time/20110116/us...fullnationyahoo (http://news.yahoo.com/s/time/20110116/us_time/httpnewsfeedtimecom20110113pilotwhocaresthemosthea rtwarmingairlinestoryof2011xidrssfullnationyahoo)
Thanks for sharing that.
I seem to remember a similar story from last year.
Its good to know there are still good people out there.
01-18-2011, 08:12 AM
I really liked that when I saw the story. The pilot did the right thing for sure...but I was really impressed that Southwest stood behind his decision.
I wish Southwest had a presence in Charlotte...I would fly with them any chance I had. I can imagine had the same thing happened on USAir, the pilot would have been fired for adding to their flight delay statistics!
Well, Southwest does not screw around too much with their flight delay statistics much either. When we were in Vegas this year waiting for our return flight home a passenger was trying to change flights to get on an earlier flight. The doors were not closed just yet but while the guy was waiting in line they started to close the doors. The guy moved to the front and asked if there were seats available on that plane and they said yes there were. He asked if the two people he skipped were trying to get on the plane and they said no. He then asked if he could change his flight and take one of the available seats. At that point they shut the door. The guy behind the desk said no, there was nothing he could do. It made no sense to any of us but the counter guy told the guy that the flight was leaving on schedule and it did not matter if there were seats available or not he was not getting on the flight. The customer blew up and acted like an idiot and eventually became so much of a problem that he did not even get to fly on his normal flight. They took his boarding pass away and told him to try tomorrow.
The man had no luggage and only his laptop bag. It would have taken at most 3 minutes to put his butt in a seat on the plane which would hardly have put them far behind but the Southwest person standing by the door told us that they take their on-time metrics very seriously.
As a regular business traveler I would have been pretty peeved (but I would not have acted like this guy). I also was happy to see Southwest throw the guy out for acting the way he did.
Well they do have to keep their schedules on time or as close as possible. Tough call on the that. He should should have kept his composure though.
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